Shipping policy

Last updated: May 2026

Company and contact:
This Website is operated by Pamuk Studio S.L, CIF/VAT: ESB27664994, registered address: Carrer d'Alcolea 58, 08014 Barcelona, Spain. For any question about shipping, tracking or returns, contact us at info@pamuuc.com.

EU coverage and checkout disclosures

We ship to countries within the European Union, excluding the United Kingdom. Delivery restrictions, available shipping methods and accepted payment methods are shown before the order is placed. We accept orders from customers who can provide a delivery address within our served countries.

How our pre-orders work

At Pamuuc, we work with a weekly pre-order system. This means we do not produce large quantities in advance and hope they sell later. Instead, we collect real orders during the week, then produce only what has actually been chosen.

The pre-order window opens every Monday and closes every Sunday at 23:59, Barcelona time. During that time, you can choose your piece, select your size and colour, and place your order as usual. Once your order is confirmed, it joins that week’s production batch.

When the pre-order window closes on Sunday night, the batch is locked. On Monday morning, we send the confirmed orders to our production partners. From there, the process begins: the fabric is prepared and cut, the pieces are sent for embroidery or finishing when needed, then everything moves into manufacturing. Each garment is made, checked, packed and prepared for shipping.

Because each weekly batch is made after the orders are placed, delivery takes a little longer than a standard in-stock purchase. We estimate that pre-order pieces ship around 12 days after the weekly window closes. In practical terms, that usually means shipping around the Friday of the following week after production starts.

This timing is an estimate. It can sometimes be a little faster, and during busy production periods it can take slightly longer. What matters most to us is that the process stays clear. You will be kept updated at the important steps, from production start to preparation and dispatch.

Once your order is ready to leave, you will receive GLS tracking so you can follow the parcel until it reaches you. After dispatch, GLS delivery usually takes 2 to 5 business days, depending on the destination.

We use pre-order because it lets us produce with more precision. It helps us avoid unnecessary stock, reduce overproduction and work in smaller, better controlled batches. It also gives our production partners a clearer rhythm, because every garment they make already has a person waiting for it.

Pre-order changes and cancellations

Before Sunday at 23:59: If you need to correct your size, colour, delivery address or order details, contact us as quickly as possible at info@pamuuc.com. We can usually help before the weekly batch closes.
After the weekly window closes: The order has entered the production process. Changes become much more limited, especially once fabric has been cut, embroidery or finishing has started, or the garment has moved into manufacturing.
Cancellation before dispatch: You may request to cancel a pre-order before dispatch by emailing info@pamuuc.com. If the cancellation is accepted before the order ships, we will refund the payment to your original method.
After shipment: Once a pre-order ships, it follows the same delivery, return and refund rules as stock orders.

In short, pre-order asks for a little more patience, but it allows us to make clothing in a more careful and honest way. Fewer guesses. Less unnecessary stock. More attention to the pieces that are actually going to be worn.

Stock orders

Processing: In-stock items are prepared for shipment as soon as possible.
Typical transit: Once shipped, delivery is usually 2 to 5 business days, from Monday to Friday, excluding public holidays in Spain or in the delivery country.
Delivery within 30 days: Unless another delivery date or delivery window is agreed before or during checkout, we deliver within 30 days from the conclusion of the contract.

Combined orders

If your cart contains both pre-order and in-stock items, the entire order will usually ship once all pre-order items are ready. To receive in-stock items sooner, please place a separate order.

Tracking and order status

When your parcel ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking to activate.
If you have not received your order within 5 business days after your shipping confirmation email, contact us at info@pamuuc.com with your name and order number. We will investigate and update you.

Passing of risk

Risk passes to you when you or a person you nominate, other than the carrier, take physical possession of the goods. If you choose your own carrier that we do not offer, risk passes to you when we deliver the parcel to that carrier.

Late delivery remedy

If we do not deliver within 30 days and no different delivery date or delivery window was agreed, you may ask us to deliver within an additional reasonable period. If we still do not deliver within that period, you may terminate the contract and we will refund the sums paid without undue delay.

Returns overview

After delivery, you may return eligible items within 30 days under our Returns and Refund Policy. This goodwill return period is in addition to your statutory right of withdrawal as an EU consumer.

Start your return via our GLS Return Portal or contact us at info@pamuuc.com.
We subsidise the cost of returns through GLS. You pay a flat fee of €8, and we cover the remainder.
For our 30 day goodwill returns, a return is considered on time only when the parcel is accepted by the carrier by the deadline. Creating a label or submitting a return request is not sufficient.
Original outbound delivery fees are not refunded for goodwill returns. Statutory withdrawals follow the legal rules explained in our Returns and Refund Policy.
You are responsible for the parcel until we receive it, unless we arrange collection. Always keep your carrier receipt or acceptance scan.

Consumer rights

This Shipping Policy works together with our Returns and Refund Policy, Terms and Conditions and Privacy Policy. Nothing in this policy limits your statutory consumer rights.