Terms of service

Last updated: May 2026

Welcome to pamuuc.com.

TERMS AND CONDITIONS

These Terms and Conditions, also referred to as the Terms of Service, describe your rights and responsibilities when using pamuuc.com, purchasing our products, creating an account, or interacting with our Website.

This Website is operated by Pamuk Studio S.L, CIF/VAT: ESB27664994, registered address: Carrer d'Alcolea 58, 08014 Barcelona, Spain. Throughout these Terms, PAMUUC, we, us or the Company refers to Pamuk Studio S.L. You can contact us at info@pamuuc.com.

By accessing or browsing the Website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not continue using the Website or purchase our products.

By accepting these Terms, you confirm that you have read and understood them, especially the sections relating to the purchasing process, pre-orders, delivery, returns, refunds, withdrawal rights and legal guarantee. If you place an order, you confirm that you have sufficient legal capacity to do so.

1. Information Regarding the Owner of This Website

The information regarding the owner of this Website is provided below:

  • Owner: Pamuk Studio S.L
  • CIF/VAT: ESB27664994
  • Registered office: Carrer d'Alcolea 58, 08014 Barcelona, Spain
  • Email: info@pamuuc.com
  • Website: pamuuc.com

2. Personal, Domestic and Private Use

The Website and our products are mainly intended for personal, domestic and private use. Unless you have our express written consent, you agree not to use the Website or purchased products for commercial resale or business purposes.

If you wish to purchase for a company, team, event, resale project or any commercial purpose, please contact us before placing the order. We reserve the right to refuse commercial, suspicious, abusive or bulk orders.

3. Age and Legal Capacity

To place an order on the Website, you must be at least 18 years old and have legal capacity to enter into a contract.

If you are between 14 and 17 years old, you may use the Website only with the consent of a parent or legal guardian. We may cancel any order placed without proper legal capacity.

4. Changes to These Terms

We may update these Terms from time to time to reflect legal, technical or business changes. The latest version will always be posted on this page with the updated date.

The Terms in force at the time you place an order will apply to that order. Your continued use of the Website after changes are posted means that you accept the updated Terms for future use.

5. Website Registration and Security

You are not required to create an account to browse the Website or purchase our products. However, if you choose to register, you must provide information that is correct, current and complete.

If we reasonably believe that information you provide is false, incorrect, inaccurate or incomplete, we may refuse your registration, suspend your account or restrict your access to the Website.

If you create an account, you are responsible for keeping your login details confidential and secure. You are responsible for all activity that occurs under your account unless the activity is caused by our fault or by a security issue under our responsibility.

You should:

  • not disclose or share your password with any third party;
  • use reasonable care to prevent any third party from obtaining your password;
  • inform us immediately if you suspect unauthorised access to your account.

6. Products and Product Information

We do our best to describe and display our products accurately. Product pages may include information such as composition, colour, size, fit, measurements, price, care instructions, availability, delivery timing and whether an item is in stock or available for pre-order.

Colours may vary slightly depending on your screen, device settings or lighting. Minor differences in colour, texture, measurements or finishing may occur, especially with natural fabrics and small-batch production, provided the product remains in conformity with the contract and applicable law.

All product availability is subject to stock, production capacity and order confirmation.

7. Purchasing Process

The products that can be purchased through the Website may be delivered to the countries we serve within the European Union, excluding the United Kingdom. We accept orders from customers who can provide a delivery address within our served countries. Delivery restrictions and accepted payment methods are shown before the order is placed.

When you access the Website, either as a registered user or as a guest user, you can view the products available for sale.

If you select a product using the “Add to Cart” button, that product will be added to your cart. You may continue selecting other products and review or edit your cart before completing the purchase. The cart will display selected items, quantities and total price.

Once you have selected your desired products, you can proceed to checkout. Before confirming your purchase, you will be asked to provide the information needed to process the order, including contact details, delivery address, billing details and payment information.

Before clicking the final payment or order confirmation button, you will have the opportunity to review the products, quantities, delivery costs, total price and order details. Please check everything carefully before confirming your purchase.

After placing an order, you will receive an order confirmation by email. This confirmation does not affect your statutory rights.

8. Pricing, VAT and Charges

All prices displayed on the Website are in euros and include VAT at the applicable rate, unless stated otherwise.

Delivery charges and any additional costs, where applicable, are calculated and shown separately before you confirm your order.

For deliveries within the European Union, customs duties do not apply. If any local taxes, charges or payment provider fees are not collected at checkout, you are responsible for them where legally applicable.

We reserve the right to correct obvious pricing errors. If a pricing error affects an order you have placed, we will contact you as soon as possible and you will have the option to continue at the correct price or cancel the order for a full refund.

9. Payment

Available payment methods are shown at checkout. Payments are processed by secure third-party payment providers. We do not store full card numbers on our own systems.

Your order may only be processed once payment has been authorised or received, unless we expressly agree otherwise.

10. Delivery, Passing of Risk and Late Delivery

Unless a different delivery date or delivery window is agreed before or during checkout, we deliver within 30 days from the conclusion of the contract.

For pre-orders, the estimated production and shipping schedule shown before purchase and described in these Terms forms part of the agreed delivery timing for that item.

The risk of loss or damage passes to you only when you, or a person you nominate other than the carrier, take physical possession of the goods. If you choose your own carrier that we do not offer, risk passes to you when we deliver the parcel to that carrier.

If we do not deliver within 30 days and no later date was agreed, you may ask us to deliver within an additional reasonable period. If we still do not deliver within that additional period, you may terminate the contract and we will refund the sums paid without undue delay.

If an item becomes unavailable after purchase, we will inform you as soon as possible and refund the sums paid without undue delay.

11. How Our Pre-Orders Work

At Pamuuc, we work with a weekly pre-order system. This means we do not produce large quantities in advance and hope they sell later. Instead, we collect real orders during the week, then produce only what has actually been chosen.

The pre-order window opens every Monday and closes every Sunday at 23:59, Barcelona time. During that time, you can choose your piece, select your size and colour, and place your order as usual. Once your order is confirmed, it joins that week’s production batch.

When the pre-order window closes on Sunday night, the batch is locked. On Monday morning, we send the confirmed orders to our production partners. From there, the process begins: the fabric is prepared and cut, the pieces are sent for embroidery or finishing when needed, then everything moves into manufacturing. Each garment is made, checked, packed and prepared for shipping.

Because each weekly batch is made after the orders are placed, delivery takes a little longer than a standard in-stock purchase. We estimate that pre-order pieces ship around 12 days after the weekly window closes. In practical terms, that usually means shipping around the Friday of the following week after production starts.

This timing is an estimate. It can sometimes be a little faster, and during busy production periods it can take slightly longer. What matters most to us is that the process stays clear. You will be kept updated at the important steps, from production start to preparation and dispatch.

Once your order is ready to leave, you will receive GLS tracking so you can follow the parcel until it reaches you. After dispatch, GLS delivery usually takes 2 to 5 business days, depending on the destination.

We use pre-order because it lets us produce with more precision. It helps us avoid unnecessary stock, reduce overproduction and work in smaller, better controlled batches. It also gives our production partners a clearer rhythm, because every garment they make already has a person waiting for it.

In short, pre-order asks for a little more patience, but it allows us to make clothing in a more careful and honest way. Fewer guesses. Less unnecessary stock. More attention to the pieces that are actually going to be worn.

12. Pre-Order Changes and Cancellations

Because production starts after the weekly window closes, orders cannot be freely edited once the batch has been sent to production.

  • Before Sunday at 23:59: If you need to correct your size, colour, delivery address or order details, contact us as quickly as possible at info@pamuuc.com. We can usually help before the weekly batch closes.
  • After the weekly window closes: The order has already entered the production process. Changes become much more limited, especially once fabric has been cut, embroidery or finishing has started, or the garment has moved into manufacturing.
  • Cancellation before dispatch: You may request to cancel a pre-order before dispatch by emailing info@pamuuc.com. If the cancellation is accepted before the order ships, we will issue a full refund to your original payment method.
  • After shipment: Once a pre-order ships, it follows the same delivery, return and refund rules as stock orders.

13. Exception for Personalised Goods

The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised. If we offer such items, this will be clearly indicated on the product page before purchase.

This exception does not apply to standard pre-orders that use our usual sizes, colours and product options.

14. Right of Withdrawal for EU Consumers

If you are a consumer purchasing for your private use, you have the right to withdraw from this contract without giving any reason within 14 days from the day on which you, or a third party you designate other than the carrier, acquire physical possession of the goods.

If one order is delivered in several parcels, the 14 day period starts when you, or a person you nominate other than the carrier, receive the last parcel.

To exercise this right, you must inform us of your decision before the 14 day period expires. You can do this by emailing us at info@pamuuc.com, by using the model withdrawal form in our Return & Refund Policy, or by sending any other clear statement that you wish to withdraw from the contract.

  • After notifying us of your withdrawal, you must send back or hand over the goods without undue delay and no later than 14 days from the day you informed us of your decision to withdraw.
  • We will reimburse all payments received from you, including the cost of our least expensive standard delivery, if any, without undue delay and in any case no later than 14 days from the day we receive your withdrawal notice.
  • We may withhold reimbursement until we have received the goods back or until you have supplied proof that you have sent them back, whichever is earlier.
  • You must bear the direct cost of returning the goods unless we have agreed otherwise in writing.
  • Refunds will be made using the same payment method you used for the initial transaction, unless you expressly agree otherwise and provided this does not cause you any extra cost.
  • You may inspect and try items as you would in a shop. If there is use beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may deduct any diminished value from your refund.

Only goods made to your specifications or clearly personalised are excluded from the statutory right of withdrawal. Standard pre-orders are not excluded.

15. Online Withdrawal Function from 19 June 2026

From 19 June 2026, where required by EU law, we will also provide an online withdrawal function on the Website for contracts concluded through an online interface and covered by the statutory right of withdrawal. This function will allow consumers to submit a withdrawal request online and receive confirmation on a durable medium. You may still exercise your statutory right of withdrawal by email or by any other clear statement.

16. Returns, Refunds and Exchanges

For full details about returns, refunds and exchanges, including eligibility, timeframes, return cost, return condition and how to initiate a return, please see our Return & Refund Policy.

For our 30 day goodwill returns, a return is considered on time only when the parcel has been accepted by the carrier by the deadline. Creating a label or requesting a pickup without carrier acceptance is not enough.

17. Legal Guarantee of Conformity

All products are covered by the statutory legal guarantee of conformity. This is a minimum of 2 years in the European Union. Under Spanish law, for purchases governed by Spanish law, the seller is responsible for lack of conformity that exists at delivery and becomes apparent within 3 years from delivery.

If goods are not as described, are faulty, or do not conform to the contract, you are entitled to the remedies provided by applicable law. These may include repair, replacement, price reduction or refund, depending on the situation and applicable law.

The legal guarantee does not cover normal wear and tear, accidental damage, misuse, improper care, or damage caused by using or washing the garment contrary to the care instructions.

If you believe your product is defective, contact us at info@pamuuc.com with photos and a short description.

18. Intellectual Property and Licence

Unless otherwise stated, PAMUUC and/or its licensors own all intellectual property rights over the content, texts, images, photographs, graphics, trademarks, icons, software, designs, layout and any other materials posted on the Website.

We grant you a limited, personal, revocable, non-exclusive and non-transferable licence to access and use the Website for personal purposes and to purchase our products. These Terms do not grant you any ownership or intellectual property rights in our Website, brand, content or materials.

You must not, and must not allow third parties to:

  • republish materials from the Website without permission;
  • sell, rent or sublicense materials from the Website;
  • copy, reproduce, distribute or communicate materials from the Website without permission;
  • use our images, texts, trademarks or brand elements for commercial purposes without prior written authorisation;
  • create derivative works based on Website materials without permission.

19. User Comments, Reviews and Other Content

If the Website allows users to post reviews, comments or other content, you are responsible for the content you submit. User content does not necessarily reflect the views of PAMUUC.

You confirm that any content you submit:

  • is accurate to the best of your knowledge;
  • does not infringe any third-party intellectual property, privacy or other rights;
  • does not contain unlawful, defamatory, abusive, offensive, discriminatory, misleading or harmful material;
  • is not used to promote unauthorised commercial activity, spam or illegal activity.

We may moderate, reject, restrict or remove content that is unlawful, inappropriate, misleading or in breach of these Terms. Where required by applicable law, if we remove or restrict user content, we will provide a brief statement of reasons and a contact method to contest the decision.

By submitting content to the Website, you grant PAMUUC a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, edit and publish that content in connection with the Website, our products and our services, subject to applicable law and our Privacy Policy.

20. Hyperlinking to Our Website

You may link to our Website provided that the link:

  • is not deceptive;
  • does not falsely imply sponsorship, endorsement or approval by PAMUUC;
  • does not damage our reputation;
  • fits within the context of the linking website;
  • does not use our logo, images or brand materials without prior written authorisation.

We reserve the right to request removal of any link to our Website. If we make such a request, you agree to remove the link without undue delay.

21. Iframes

Without prior written permission, you may not create iframes around our Website or alter the visual presentation, appearance or user experience of the Website.

22. Third Party Content and Links

Our Website may contain links to third-party websites, tools, platforms, payment providers, delivery services, social networks or other external content not controlled by us.

We are not responsible for the availability, accuracy, content, policies or practices of third-party websites or services. Any concerns regarding third-party content or services should be directed to the relevant third party.

23. Website Availability and Maintenance

We aim to keep the Website available and working properly, but we do not guarantee that it will be uninterrupted, error-free or permanently available.

We may temporarily suspend or restrict access to the Website, or to any feature of the Website, for maintenance, updates, security reasons, operational reasons or circumstances beyond our reasonable control. We will try to keep any disruption as limited as possible.

24. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, liability for intentional misconduct, and liability for your statutory rights as a consumer, including your rights under the legal guarantee of conformity.

We are not responsible for losses that were not caused by our breach, for losses that were not reasonably foreseeable, or for business losses such as loss of profit, loss of business, loss of opportunity or loss of revenue, since our Website and products are intended for personal, domestic and private use.

You are responsible for losses caused by your misuse of the Website, your breach of these Terms, your failure to provide accurate information, or your failure to keep your account details secure, except where the loss is caused by our fault or by circumstances under our responsibility.

25. Force Majeure

Neither PAMUUC nor you will be liable for failure to perform any obligation, other than payment of undisputed amounts, where the failure is due to causes beyond reasonable control.

Such causes may include natural disasters, fire, flood, earthquake, war, terrorist act, government action, labour dispute, supply shortage, transport disruption, telecommunications outage, IT outage, production partner disruption or other events beyond reasonable control.

If a force majeure event affects an order for more than 30 days, either party may terminate the affected order by written notice. If the order is terminated, we will refund the sums paid for the affected order without undue delay.

26. Privacy

Please read our Privacy Policy to understand how we collect, use and protect your personal data.

27. Cookie Policy

Please read our Cookie Policy to understand how we use cookies and similar technologies, including how you can accept, reject or manage non-essential cookies.

28. Consumer Dispute Resolution

The European Online Dispute Resolution platform was discontinued on 20 July 2025 and no longer accepts complaints. If you have a problem with an order, please contact us first at info@pamuuc.com so we can try to resolve it directly.

If the issue cannot be resolved, EU consumers may consult the European Commission's consumer redress information and the list of notified alternative dispute resolution bodies at Consumer Redress in the EU. For cross-border consumer issues within the EU, consumers may also contact the European Consumer Centres Network.

29. Law and Jurisdiction

These Terms are governed by Spanish law, without prejudice to any mandatory consumer protection rights that apply in your country of residence.

If you are a consumer resident in the European Union, you may bring proceedings in the courts of your country of residence where applicable, and we may only bring proceedings against you in the courts of your country of residence where required by applicable consumer law.

If you are not acting as a consumer, the courts of Barcelona, Spain, will have jurisdiction, unless mandatory law provides otherwise.

30. Entire Agreement

These Terms, together with any document expressly referred to in them, including our Privacy Policy, Cookie Policy, Shipping Policy and Return & Refund Policy, constitute the agreement between you and PAMUUC regarding the use of the Website and the purchase of products.

31. Severability

If any provision of these Terms is found invalid or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

32. Contact

For any question about these Terms, the Website or your order, you can contact us at info@pamuuc.com.